Cancellation, Replacement & Refund

Last updated: 13 August 2026

Cancellation

Orders can be cancelled before dispatch only.

Replacement

Only damaged or wrong items are eligible for replacement when reported within 24 hours of delivery with clear evidence and invoice. Sealed OTC/cosmetic items are not returnable for preference changes.

Refund timing

Approved refunds are initiated within 3–5 business days. Bank or payment-provider timelines may apply after initiation.